Henan Lingmai Machinery Co.,Ltd

1) Customers Service staff is always 12 hours online during the day working time, and      always ready to answer client's questions & handle client's requirements through 

     online chatting.

2) We offer many online contact ways, such as Whatsapp, Wechat, Skype, Facebook,

     Twitter, Instagram, MySpace, V Kontakte and others. Client can choose a suitable 

     one to contact with us online, or just directly leave messages.

3) Technical & Solution Service

     After receiving client's inquiry, both our Sales Team and our Tech Team will work

     together, and reply client's precious inquiry SOON.

     The “SOON” means that:

     Day Working Time: Less than 1 hour;

     Night Off Working Time: No more than 12 Hours, based on the various Time      

     Difference between client’s location and China.

4) Technical & Solution Service, Accurate Quotation Service.

     Once receiving client's actual situation & accurate requirements, our experienced

     Overseas Marketing Salesman will professionally recommend the most suitable

     machine to client, with our official quotation & Technical Parameters.

     If there's no suitable machine for client's requirements, our Tech Team will make a

     new design fully as per client's requirements, and calculate the most competitive

     price, make the detailed Technical Parameters, then our Sales Team will edit them

     to official documents in English language, and finally offer them to client.

5) After discussing all the necessary and important issues, client will confirm our

    quotation, and our salesman will make the official PI(Proforma Invoice) and send to

    client for signing.

6) Once sign the PI, it means our side accept client's order. And our side will make an

     official CI(Commercial Invoice) and offer to client, which is the necessary document

     for client both when pay the deposit in bank, and do the Customs Clearance in the

     Customs Agency of destination port.

7) Multi-currency Account Service

     Our company have 3 different types accounts: USD, EURO, GBP. Client can freely  

     choose the suitable account to transfer the payments.

     Our bank inform our accoutant that  our company account receive the deposit from

     client, the order will be placed our factory at once.

8) QC Service (Quality Control)

     Before Manufacture Process starts, Materials Purchasing Department will choose

     the high quality materials for client's order. Our materials suppliers are long term

     partners who cooperate with us for many years, so the materials quality is reliable

     and controllable. 

     What's more,  Our own QC staff will carefully and strictly check each process before

     the parts move to next process. And each part will be marked by the worker name,

     if there's any problem found in the next process, the unqualified parts will be sent

     back to the corresponding responsible worker to revise, until reach the qualified

     standard. This ensures all the processes are traceable, and finally reduce the

     Unqualified Rate as low as possible.

     Besides, our company also edit the completed and viable Quality Assurance Plan

     each year based on the actual situation of the past year, and it will also be offered to

     clients, together with our official quotation and  Technical Paremeters.

9) Lead Time Control Service

    Once Materials Purchasing Process finishs, Factory Director will make a Progress  

    Plan Schedule. As per this schedule, client will see and know clearly about the whole

    Lead Time, and the detailed time which each process will take. It will be also sent to

    client by our salesman.

    Meanwhile, real photos of each process will be took from our factory workshop, and

    sent to client each day, to make sure client can see the practical progress each day

    of client order.

10) Factory Inspection Service

     After order completed, our professinal engineers from our Tech Team will test each

     machine of client's order, to make sure each one is in good condition before loading.

     The practical pictures and videos of inspection will be sent to client for checking.

     Only receiving client's confirm, our side will make a Factory Inspection Report with

     all the practical data of test, and sealed with our factory's official seal, to ensure its

     validity.

11) Third Party Inspection Service

      If client want to do the Third Party Inspection in addition, our factory also can

      accept the “Third Party Inspection”. Client can appoint any trustworthy “Third

      Party Inspect Agency” in advance.

      When client's machines are all 100% manufacture completed, and approx. 80% are

      packed, our side will inform client, and then client can send the inspector to our

      factory to do the “Third Party Inspection”, and finally offer the Inspect Report to

      client, to make sure the quality is conforming to original requirements.

      In case that the inspector report any unsuitable problem, no matter material issue,

      color issue, or packing issue, client can feedback it to us at once, and our side will

      adjust and handle it at once, until it perfectly satisfy client.

12) Packing Protection Service

      Each completed and assembled machine will be packed by Double Protection:

      Inner Packing Protection with Soft packing materials;

      Outer Packing Protection with  Carton or Wooden Case.

      All packing materials are conforming to exporting packing standard.

13) Container and Ship Space Booking Service

      Our Logistics Department can book the container and ship space for client's order

      in advance, before the loading date. Our long-term forwarder partner is very               professonal and experienced, with a glory reputation among the main ship-own

      companies. So, we can get the most competitive freight cost from any ship-own

      company which client prefer.

14) Loading Protection Service

      A wooden pallet will be added to the bottom of the outer wooden case, to fix the

      wooden case firmly on the base floor of container with some special foot nails.

      Meanwhile, the fasten belt also be connected with the walls of container, to avoid

      the shaking during shipping.

15) Ship Departure Notice Service

      Once order machines loaded in container and delivered to the loading port, our

      Logistics Department will keep in touch with our forwarder closely, and after ship

      departure, our salesman will offer client the official Ship Departure Notice, includes

      ETD (Estimated Time of Departure), ATD (Actual Time of Departure), ETA

      (Estimated Time of Arrival), for client's reference.

15) Real-time update for Freight Trace Service

      During the freight in the sea, our Logistics will check, search and trace the accurate       location of the ship by the Vessel Number, and the picture of location will be also    

      sent to client every day, to make sure client know clearly about the delivery

      progress of the machines.

      Besides, when ship near the destiantion port, client can prepare for the Customs

      Clearance issues in advance.  

16) Customs Clearance Service

      After all the balance payments finished, our side will offered all the necessary

      documents for Customs Clearance by international express, such as DHL, FedEx,

      TNT, UPS, EMS, Aramex, or any express client prefer.

17) Installation Guide Service

      User Manual in English language will be also sent to client together with Customs

      Clearance documents. Some necessary videos for maintaining, installation or

      operation also can be offered.

      If need, patient instruction for installation online is also be provided.

18) Overseas Installation & Train Service

      As for some large and complicated machines/equipment, our Tech Team can offer

      the Overseas Installation & Train Service, and directly go to client's factory. All our

      engineers have the passport, and can do the installation, commissoning, test, trial

      run and training workers for client. Until no any question or problem from client,

      they will not leave client's factory.

19) Warranty Service

      Each machine or equipment from our factory will has a warranty of 12 months

      validity period, after Testing and normal Trial Run.

20) Spare Parts for Free Service

      Except the damages caused by worker's misoperation, spare parts will be provided

      for lifespan, and client only need to take the express charge.